Have in your mindset this is an older hotel, with old fashioned lifts ,decor and doors. The suite had oodles of space, the bed was massive and very comfy. On arrival there was a little mix up with the booking which manager Chris & staff worked quickly to resolve to our satisfaction. This hotel is not good, never to live again!ĥ night stay for a family birthday and reunion. There is a bank record and they can’t deny it, but the refund took many days to arrive. We have already left New York, so we can only refund the large room fee. The coupon has already been taken away by the barber, and it’s a small amount of money. In short, I feel that the other party has found a way to deduct more money from the guests. When it came time to negotiate with the financial department for extra charges, they refused to accept the coupon and insisted that the haircut is not discounted and only for catering. when we checked in, so we went to the hairdressing salon on the same day I got a haircut with a coupon, and the hairdresser accepted the 50 yuan coupon. We sent us coupons for haircuts, meals, etc. After several negotiations with the Ctrip staff, we finally settled the bill. I paid for the room in advance I was deducted a room fee when I checked in. It's a pity that such a good hotel under Marriott's management is now chaotic. It's a pity that such a beautiful hotel has a good initial impression, good location, suites with butler service, and the butler service attitude is also very good. They are, however, modern, clean and comfortable.īad review. Overall, the hotel can be recommended though the rooms are a little too small for the price. Since it was me that had overlooked the holiday, this was a nice and welcome gesture that I much appreciated. However, after raising the matter with the hotel manager - who handled the matter in a very friendly and professional manner unlike the operator I spoke to first - a discount was added to my bill that compensated for the additional holiday laundry fee. I overlooked that the day I was handing in my laundry was a holiday and I was charged a hefty $140 for a few underwear, T Shirts and socks due to an additional holiday/Sunday fee. The food is OK, though the quality and quantity varies from day to day. They hotel has room service which is not a given in NY after the COVID related down scaling of services in hotels due to lack of guests and staff. There is a 10$ voucher that you can use every day in the bar. The staff is (mostly) friendly and courteous. The rooms are rather pricy but that’s normal in NY, especially if you have a room overlooking Times Square. Overall, I had a good experience in the hotel. Bathrooms have deep soaking bathtubs and rainfall showerheads. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.Make yourself at home in one of the 116 individually decorated guestrooms, featuring minibars and flat-screen televisions. Wrap up your day with a drink at the bar/lounge. This 4-star hotel is 2.8 mi (4.5 km) from Empire State Building and 3 mi (4.8 km) from Grand Central Terminal.Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services.Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. New York | 0.42km from Jing Fong Restaurant With a stay at Nine Orchard, you'll be centrally located in New York, within a 5-minute drive of Wall Street and New York University.
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